Trezor Suite: frequently asked questions

Trezor Suite is the companion application for Trezor hardware wallets, available as a desktop app (Windows, macOS, Linux), a web app in a Chromium-based browser, and mobile apps for Android and iOS. It shows balances, prepares transactions and manages device settings.

It is not a software wallet. Keys stay on the hardware device and signing happens there, so without a Trezor connected there is nothing to sign with — you would only see the interface. If you want a working wallet, you need the device as well as the app.

Yes. The application is free and open source, and no subscription is required to hold, receive or send crypto with a Trezor device.

Optional services inside the app are the exception: buying with a card or bank transfer, swapping between assets and staking are provided by third-party partners that charge their own fees, always disclosed before you confirm. Your wallet works perfectly well without ever using them.

Download it only from the official Trezor website, and reach that site by typing the address yourself or using a bookmark you created earlier — never by clicking an advert, a direct message or a link in a comment.

Then verify the download: the official release page publishes checksums and signatures for each installer. Compare the checksum of your file against the published value, or verify the signature, before you run anything. Our setup guide covers the full sequence.

Yes. The web app runs in Chromium-based browsers such as Chrome, Edge, Brave and Opera, and connects to your device directly. It is handy on a computer where you cannot install software, or for a quick check on a trusted machine.

The desktop app is still the better default: it offers the complete feature set and adds privacy options such as routing traffic over Tor, and it is not affected by browser extension permissions or tab-related connection glitches.

The desktop application supports Windows, macOS and 64-bit Linux distributions. Minimum supported versions move forward as the app evolves, so check the official operating-system requirements page if your machine is a few years old.

For the web app you need a current Chromium-based browser. The mobile apps target Android 12+ and iOS 15+.

Yes, and this is one of the advantages of a hardware wallet. Your accounts are derived from the keys on the device, not stored in the software. Install the app on any number of computers, connect the same device, unlock it, and the same accounts appear.

If you use a passphrase, the hidden wallet appears when you enter the matching passphrase; without it you see only the standard wallet.

In the accounts list, add a new account and choose the asset and account type you want — for Bitcoin, that includes the address format (legacy, SegWit or native SegWit/Taproot). Suite creates it from your existing seed, so no new backup is needed.

Creating a second account for the same asset is a normal way to separate purposes: long-term holding, spending, or a specific project. See the features page for how accounts are organised.

A pending transaction has already been broadcast to the network but has not been included in a block yet. The usual cause is a fee that was low for the congestion at the time, which is why a "normal" estimate sometimes takes longer than expected.

Once broadcast, a Bitcoin transaction cannot be called back. You can replace it with a higher-fee version that supersedes it, or simply wait — many slow transactions confirm eventually, sometimes after a quiet period on the network. Your coins are never at risk while it is pending.

Bitcoin balances are made of individual coins from previous transactions. By default the app picks which ones to spend; coin control lets you choose instead.

It matters mainly for privacy — coins spent in the same transaction become linked on-chain — and for practical cleanup of small leftover amounts. If you never think about on-chain privacy, you can safely ignore it.

Yes. Each account's history can be exported as a CSV file, which is the practical way to hand records to an accountant or import them into a spreadsheet for tax purposes. Because the underlying blockchain data is public, the export simply packages the same information in a readable form.

No. No screen in the app needs your recovery words, because all signing happens inside the hardware wallet. The only legitimate moment you enter a seed phrase is when restoring an existing wallet — entered on the device itself, not on your computer.

That makes seed requests a reliable attack signal. Support agents, websites, browser extensions, pop-ups and "wallet verification" pages that ask for those words are trying to steal your funds, no matter how official they look.

A passphrase is an additional secret mixed into key derivation. The same recovery seed plus a different passphrase produces a different wallet, with its own accounts and balances, and nothing on the device reveals that the hidden wallet exists.

It is genuine extra security if your written seed is ever found, and genuine extra risk if you forget it: there is no recovery, and the funds in that wallet become permanently unreachable. Back it up separately from your seed, choose something long, and test it with a small amount before relying on it. More detail on the security page.

Your funds are unaffected. They are controlled by keys that can be reconstructed from your recovery seed, which is why the offline backup is the part that actually protects your money.

Buy a replacement device, choose to restore an existing wallet during setup, and enter your recovery words on the device itself. Your accounts, balances and history reappear. If the seed is also lost, the funds are gone — there is no other recovery path.

The app performs an authenticity check on the connected device and accepts only firmware carrying the vendor's valid signature, so a clone or a modified unit is normally detected before you use it.

Two habits complete the check: buy from the official store or an authorised reseller, and inspect a new device carefully. Genuine new hardware asks you to generate your own recovery words during setup; anything that arrives pre-configured, or with a filled-in seed card, should be returned.

The app needs network services to read balances and exchange rates, and integrated partners for buying, swapping or staking are separate connections you opt into. You do not need an account to use the wallet itself, and your labels and account names stay with your wallet metadata rather than being published.

For stronger privacy, the desktop app can route its traffic through Tor, and you can point it at your own Bitcoin full node so your queries and broadcasts go through infrastructure you control. Both options are described in the privacy settings section.

Trezor Suite for Android and iOS brings accounts, portfolio and transfers to mobile. Trezor Suite Lite is the lighter view-only companion for tracking balances and generating receive addresses without connecting a device.

iOS connects wirelessly only, so full device use on an iPhone or iPad requires a Bluetooth-capable model; other models are limited to watch-only functionality there. On Android, most models can connect by cable, as well as by Bluetooth where supported. The device comparison sets this out clearly.

With a hardware wallet, yes — for everyday receiving and smaller transfers. The device still signs, so a compromised phone cannot move funds on its own, and you confirm every address on the device screen.

For large or infrequent transfers, many people still prefer a desktop: a bigger screen makes verification easier, and the desktop app exposes the strongest privacy controls.

Work through the usual causes in order: use the cable that came with the device (charge-only cables are the most common culprit), try a different USB port and avoid unpowered hubs, close other wallet software that may already hold the connection, and on Linux install the required udev rules.

In the browser, use a current Chromium-based browser, allow the permission prompt for the device, and reload the page. If the web app remains stubborn, install the desktop app instead.

No. The PIN is deliberately unrecoverable. After the final failed attempt the device wipes itself, which is what makes stealing a device useless to an attacker.

Recovery is through your seed: restore the wallet on the device by entering your recovery words. If the backup is intact, nothing is lost except a few minutes of your time.

Do not panic and do not unplug repeatedly. An interrupted update normally leaves the device in bootloader mode, and the app can retry from there.

Always let the app fetch firmware: it verifies the signature of the file before installing. If a device refuses every attempt, contact official support through the vendor's own website — and remember that no support conversation should ever involve your recovery seed.